Intune is the Microsoft 365 tool that manages company laptops and phones — what gets installed, what the password rules are, and what happens when a device is lost. Microsoft updates it monthly, and almost nobody reads the release notes. The August 2026 release, service release 2608, has a few genuinely useful items.
Unattended Remote Help on Windows
Remote Help is the built-in screen-sharing tool. Until now somebody had to be sitting at the machine to accept the session. Unattended mode means a machine can be worked on with nobody in front of it — the reception PC at seven in the morning, a machine left in the office over a weekend, a laptop that needs a fix finished after its user has gone home.
It is a real convenience and it is also a real permission. If you turn it on, decide who is allowed to use it and make sure your staff know it exists. People are entitled to know when a company machine can be accessed without a prompt.
Removing the eSIM when a device is wiped
Plenty of laptops and tablets now have a built-in SIM rather than a plastic one. Wiping a lost device used to leave that mobile plan attached to it. Intune can now remove the eSIM as part of the wipe, so a device you have written off stops being a device that is still on your mobile bill.
A separate password for the work profile on Android
On Android phones, company apps live in a separate work area. This change lets that work area have its own password, different from the one that unlocks the phone. It is the reasonable middle ground for staff using their own phones: the company side is protected properly, and nobody is being told what their personal phone's PIN has to be.
Better diagnostics from supervised Apple devices
Enhanced diagnostic log collection from managed Macs, iPhones and iPads. Unglamorous, and it is the difference between “we will need to get the laptop back to look at it” and fixing an intermittent fault from the logs.
One caveat about all of it
Intune features roll out to tenants over several weeks. If something in the release notes is not in your console yet, it is usually not broken and it is usually not worth a support ticket — it has not reached you.
How we handle this: Microsoft 365 and device policy administration is part of the monthly service. Release notes are somebody else's homework — see the services page.